CYBER SECURITY Tips to avoid Phishing, Spyware and Malware

Plaza Bank is committed to your security and safety. Protecting information is our top priority and it requires diligence from our clients as well as the bank.

  • Do not open e-mail from unknown sources. Be suspicious of e-mails purporting to be from a financial institution, government department, or other agency requesting account information, account verification, or banking access credentials such as user names, passwords, PIN codes, and similar information. Opening file attachments or clicking on web links in suspicious e-mails could expose your system to malicious code that could hijack your computer.
  • Never respond to a suspicious e-mail or click on any hyperlink embedded in a suspicious e-mail. Call the purported source if you are unsure who sent an e-mail.
  • If an e-mail claiming to be from your financial organization seems suspicious, check with your financial organization.
  • Install anti-virus and spyware detection software on all computer systems. Free software may not provide protection against the latest threats compared with an industry standard product.
  • Update all of your computers regularly with the latest versions and patches of both anti-virus and anti-spyware software.
  • Ensure computers are patched regularly, particularly operating systems, browsers, and key applications.
  • Install a dedicated, actively managed firewall, especially if using a broadband or dedicated connection to the Internet, such as DSL or cable. A firewall limits the potential for unauthorized access to your network and computers.
  • Check your settings and select, at least, a medium level of security for your browsers.
  • Clear the browser cache before starting any Business eBanking and Personal Online Banking session to eliminate copies of web pages that have been stored on the hard drive. How the cache is cleared depends on the browser and version you are using. This function is generally found in the browser’s preferences menu.
  • Be advised that you will never be presented with a maintenance page after entering login credentials. Legitimate maintenance pages are displayed when first reaching the URL and before entering login credentials.
  • Business eBanking and Personal Online Banking does not use pop-up windows to display login messages or errors. They are displayed directly on the login screen.
  • Business eBanking and Personal Online Banking never displays pop-up messages indicating that you cannot use your current browser.
  • Business eBanking and Personal Online Banking error messages never include an amount of time to wait before trying to login again.
  • Be advised that repeatedly being asked to enter your password/token code are signs of potentially harmful activity.

The information regarding cyber security presented on this page is considered best business practices and in no way indicates that Plaza Bank is acting as an Information Technology advisor. All questions relating to IT security should be cleared through your own internal Information Technology advisors.


To learn more about cyber security solutions, visit plazabank.com or contact our Client Services Center at 1-877-714-9599.